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InsOmnia and Icha AI are products developed by InterActive to help companies provide better customer service. InsOmnia functions as an automated chatbot solution that can respond to customers in real time and also serves as a platform for evaluating customer service (CS) performance. It supports customer satisfaction measurement through various evaluation methods such as Customer Effort Score (CES), Net Promoter Score (NPS), and Customer Satisfaction Score (CSAT).
Client
PT Interaktif Internasional
Service Provided
UI/UX Design
YEAR
2024
The Goal:
Designing an interface that enables admins and customer service agents to manage conversations, evaluate performance, and access metric data quickly and efficiently.
The Challenge:
Integrating multiple features (live chat, performance evaluation, team management, analytics) into a single platform without making the UI feel cluttered or distracting.
The Results:
A well-designed UI/UX results in faster workflows, better decision-making through clear data visualization, higher user satisfaction, and a more seamless, collaborative, and consistent experience across the platform.
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